Privacy Policy for Hippo Polka
Effective Date: July 24, 2025
About This Policy
Hippo Polka creates personalized literacy videos for families. We take the privacy and safety of children very seriously. This Privacy Policy explains how we collect, use, and protect information when parents create accounts for their children.
Important: We comply with the Children's Online Privacy Protection Act (COPPA). Parents must create accounts on behalf of their children and provide consent for any information collection.
Information We Collect
Information Provided by Parents
When you create an account for your child, we collect:
- Child's First Name: Used to personalize content and activities
- Child's Age: Helps us provide age-appropriate content and reading levels
- Child's Interests: Used to customize stories and activities around topics your child enjoys (e.g., animals, sports, adventure)
- Parent Contact Information: Your email address for account management and communications
Automatically Collected Information
We may collect:
- Usage Information: How your child interacts with stories and activities to track reading progress
How We Use Information
We use your child's information to:
- Create personalized reading content based on their age and interests
- Provide customer support to you as the parent
We do not use children's information for advertising or marketing purposes.
Information Sharing
We do not sell, rent, or share your child's personal information with third parties for their marketing purposes. We may share information only in these limited circumstances:
- Service Providers: With trusted partners who help us operate our platform (e.g., hosting services), under strict confidentiality agreements
- Legal Requirements: When required by law or to protect the safety of our users
- Business Transfer: In the unlikely event of a company sale or merger, with equivalent privacy protections
Your Rights as a Parent
Under COPPA, you have the right to:
- Review your child's personal information
- Request deletion of your child's personal information
- Refuse further collection or use of your child's information
- Contact us with questions about our privacy practices
To exercise these rights, contact us at hello@hippopolka.com.
Data Security
We implement appropriate technical and organizational measures to protect your child's information, including:
- Secure data encryption during transmission
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure data storage practices
Data Retention
We retain your child's personal information only as long as necessary to provide our service or as required by law. When you request deletion or close an account, we will delete your child's personal information within 30 days, except where retention is required for legal compliance.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes affecting children's information, we will notify parents by email and obtain consent where required by law.
Contact Us
If you have questions about this Privacy Policy or your child's information, please contact us at hello@hippopolka.com
For complaints about our privacy practices, you may also contact the Federal Trade Commission at https://consumer.ftc.gov/